Last updated: 12th May 2026
These Terms and Conditions apply to the use of this website and to services provided by Computask Ltd t/a Task Group, unless separate written terms have been agreed.
By accessing this website, contacting us, requesting a quote, placing an order or using our services, you agree to these terms.
If you have a separate support agreement, managed service agreement, proposal, statement of work or signed contract with us, that document will take priority where there is any conflict.
1. About Task Group
Task Group provides technology services for businesses, including managed IT support, cyber security services, backup, monitoring, cloud support, Microsoft 365 and Google Workspace support, infrastructure services, consultancy, project work and practical AI advice.
Task Group includes the following service brands:
CompuTask, for managed IT support and technology services.
CyberTask, for cyber security services.
ThinkTask, for AI consultancy, automation and practical AI guidance.
In these terms, “Task Group”, “we”, “us” and “our” refer to Computask Ltd t/a Task Group.
**2. Website use
**
The content on this website is provided for general information only. We make reasonable efforts to keep the website accurate and up to date, but we do not guarantee that all content will always be complete, current or error free.
You must not use this website in any way that:
Breaks the law.
Attempts to gain unauthorised access to our systems.
Interferes with the security or operation of the website.
Introduces malware, viruses or harmful code.
Copies, scrapes or republishes content without permission.
Misrepresents your identity or relationship with another person or business.
We may restrict or block access to the website if we believe it is being misused.
**3. Quotes, proposals and orders
**
Any quote, proposal or estimate we provide is based on the information available to us at the time.
Unless stated otherwise, quotes are valid for the period shown on the quote. If no period is shown, the quote is valid for 30 days.
A contract is formed when we confirm acceptance of your order, begin providing the service, or both parties sign an agreement.
We may need to revise a quote if:
The information provided to us is incomplete or inaccurate.
The scope of work changes.
Additional issues are identified.
Third party costs change.
Urgent or out of hours work is requested.
Additional software, hardware, licensing, support or consultancy is required.
**4. Services we provide
**
The exact services we provide will depend on the service package, proposal, project scope or agreement in place.
Services may include:
Managed IT support.
Helpdesk and remote support.
Onsite support where agreed.
Monitoring and maintenance.
Backup and recovery services.
Cyber security advice and protection.
Microsoft 365, Google Workspace and cloud support.
Network, server, device and infrastructure support.
VoIP, broadband and supplier coordination.
Project work and consultancy.
AI consultancy, automation advice and policy guidance.
Cyber Essentials and Cyber Essentials Plus support where agreed.
Unless expressly agreed in writing, we do not guarantee that any service will prevent every fault, outage, cyber incident, data loss, security breach or business interruption.
**5. Client responsibilities
**
To provide services properly, we rely on you to give us accurate information, reasonable access and timely cooperation.
You agree to:
Provide accurate information about your systems, users, suppliers, licences, contracts and requirements.
Give us reasonable access to systems, premises, equipment, accounts and users where needed.
Keep appropriate licences, subscriptions and permissions in place.
Maintain suitable insurance for your business.
Follow reasonable security, backup and support advice.
Tell us promptly about faults, suspected cyber incidents, data loss, changes or risks.
Ensure your staff use systems lawfully and responsibly.
Keep administrator credentials, recovery information and business critical documents secure.
Review our recommendations and make business decisions promptly where needed.
We are not responsible for delays, loss or additional costs caused by incomplete information, lack of access, third party delays, unsupported systems or failure to follow reasonable advice.
**6. Remote access and onsite work
**
Many support services are provided remotely. You authorise us to access your systems remotely where needed to provide support, monitoring, maintenance, cyber security services or project work.
Where onsite work is required, you must provide a safe working environment, reasonable access, and any information needed to complete the work.
We may refuse or delay onsite work if we believe the environment is unsafe, access is restricted, or the work cannot reasonably be completed.
**7. Third party products and services
**
We may recommend, resell, configure, support or manage third party products and services, including software, hardware, cloud platforms, security tools, backup platforms, telecommunications, broadband, licensing and vendor services.
Third party products and services are subject to the relevant supplier’s own terms, conditions, service levels, warranties and availability.
We are not responsible for failures, outages, price changes, licensing changes, service changes or support delays caused by third party providers.
Where we assist with third party suppliers, we do so as part of our service, but we cannot guarantee the actions, response times or decisions of those suppliers.
**8. Backups and data
**
Where backup services are included or agreed, we will provide them according to the relevant service description, proposal or agreement.
You remain responsible for ensuring that your business has appropriate backup, retention and recovery requirements for its needs.
Unless agreed in writing, we do not guarantee that all data can be recovered in every situation. Recovery may be affected by factors such as backup configuration, retention periods, previous failures, corruption, ransomware, user error, storage limits, software behaviour or third party platform restrictions.
If you choose not to take recommended backup, monitoring, cyber security or disaster recovery services, you accept the increased risk to your business.
**9. Cyber security services
**
Cyber security services reduce risk but cannot remove risk completely.
We may provide advice, tools, monitoring, configuration, testing, training or support to help protect your business. However, no cyber security service can guarantee complete protection against all threats, including malware, ransomware, phishing, credential theft, insider misuse, supplier compromise, software vulnerabilities or human error.
You are responsible for making sure your users follow security policies, use systems responsibly, report suspicious activity promptly and complete any agreed training or actions.
**10. AI services and advice
**
Our AI services are intended to help businesses use AI tools safely, practically and responsibly.
AI advice, automation, prompts, workflows, policies, training and recommendations are provided for business guidance and operational improvement. You remain responsible for reviewing AI outputs, checking accuracy, protecting confidential information and deciding how AI tools are used within your business.
Unless expressly agreed in writing, we do not guarantee that AI tools or outputs will be accurate, complete, secure, unbiased, compliant or suitable for every use case.
You should not use AI tools for legal, financial, medical, employment or other regulated decisions without appropriate professional review.
**11. Confidentiality
**
We will treat confidential business information, technical information, credentials, customer data, documents and system information with reasonable care and confidentiality.
We will only share confidential information where needed to provide services, comply with the law, protect our rights, work with trusted suppliers, or where you have authorised us to do so.
You must also keep confidential any non public information we provide to you, including documentation, processes, pricing, security information, credentials and technical details.
**12. Data protection
**
Each party agrees to comply with applicable data protection laws, including UK GDPR and the Data Protection Act 2018.
Where we process personal data on your behalf as part of a service, the relevant data protection responsibilities may be set out in a separate data processing agreement, service agreement or contract.
You are responsible for ensuring that you have the right to provide personal data to us for the purposes of receiving services.
Further information about how we handle personal data is set out in our Privacy Policy.
**13. Payment terms
**
Payment terms will be stated on the relevant quote, invoice, agreement or proposal.
Unless otherwise agreed in writing:
Invoices are payable by Direct Debit within the payment period shown on the invoice.
Recurring services are billed in advance.
Project work may require payment in stages or upfront payment.
Hardware, software, licences and third party costs may require payment before ordering.
All prices are exclusive of VAT unless stated otherwise.
Late payments may result in suspension of services.
We may charge reasonable costs incurred in recovering overdue payments.
You must raise any invoice query promptly. You must still pay any undisputed amount by the due date.
**14. Changes, cancellations and termination
**
Either party may request changes to services. Any change may affect pricing, timescales, service levels or scope.
Cancellation and termination terms may be set out in your agreement, quote or proposal.
Unless otherwise agreed, you remain responsible for payment for:
Services already provided.
Work already carried out.
Licences, subscriptions or commitments already ordered.
Third party costs we cannot recover.
Notice periods or minimum terms that apply.
We may suspend or terminate services if invoices remain unpaid, if you seriously breach these terms, if providing the service becomes unlawful, or if continuing the service would create an unacceptable security, legal or operational risk.
**15. Service levels and response times
**
Any response times, support hours or service levels only apply where they are expressly included in your support agreement, proposal or service package.
Response times refer to acknowledgement, triage or initial response unless stated otherwise. They do not guarantee resolution within that period.
Resolution times may depend on the nature of the issue, third party suppliers, user availability, access, hardware availability, software vendors, security risk, connectivity and other factors outside our control.
**16. Warranty and service quality
**
We will provide services with reasonable skill and care.
Where hardware, software, licences or third party services are supplied, any warranty is usually provided by the manufacturer, vendor or supplier.
Unless stated in writing, we do not provide separate warranties for third party products or services.
If you are not satisfied with our work, you must tell us promptly and give us a reasonable opportunity to investigate and put things right where appropriate.
**17. Limitation of liability
**
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to that, we will not be liable for:
Loss of profit.
Loss of revenue.
Loss of business.
Loss of goodwill.
Loss of anticipated savings.
Loss or corruption of data, except where caused directly by our failure to use reasonable skill and care.
Business interruption.
Indirect or consequential loss.
Loss caused by third party services, suppliers, platforms or software.
Loss caused by failure to follow advice, maintain licences, maintain backups or apply recommended security measures.
Unless a separate agreement states otherwise, our total liability for services will be limited to the amount paid by you for the relevant service giving rise to the claim during the previous 12 months.
**18. Force majeure
**
We will not be responsible for delay or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include internet outages, power failures, supplier failures, cyber attacks, natural events, war, terrorism, industrial action, pandemics, government action, transport issues, or failure of third party platforms or infrastructure.
**19. Intellectual property
**
All content on this website, including text, graphics, logos, layouts, designs, documents and other materials, belongs to Task Group or its licensors unless stated otherwise.
You may view and use website content for your own internal business purposes, but you must not copy, reproduce, sell, distribute, modify or reuse it without our written permission.
Unless agreed in writing, any documentation, scripts, templates, processes, know how, automation, code, reports or materials we create remain our intellectual property. You are granted a right to use deliverables for your internal business purposes once paid for in full.
**20. Acceptable use
**
You must not use our services, systems, advice or deliverables for unlawful, harmful or abusive purposes.
This includes:
Unauthorised access to systems.
Malware, phishing or credential theft.
Harassment or unlawful monitoring.
Copyright infringement.
Sending spam.
Circumventing security controls.
Misusing AI tools or automation.
Any activity that may damage our systems, reputation, customers or suppliers.
We may suspend services if we reasonably believe they are being misused.
**21. Complaints
**
If you have a complaint about our services, please contact us as soon as possible so we can investigate.
We will aim to respond fairly and promptly. You may be asked to provide details of the issue, relevant dates, affected users, screenshots, logs or other information needed to investigate.
**22. Changes to these terms
**
We may update these terms from time to time.
The latest version will be published on this website. If we make significant changes that affect existing customers, we may notify them in another appropriate way.
**23. Governing law
**
These terms are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute relating to these terms, this website or our services, unless a separate written agreement states otherwise.
**24. Contact us
**
If you have any questions about these terms, please contact:
Computask Ltd t/a Task Group
Telephone: 01462 222 345
Email: privacy at taskgroup.co.uk
Address: 18-19 Furmston Court, Icknield Way, Letchworth Garden City, Hertfordshire, SG6 1UJ
Website: taskgroup.co.uk
